Full Features of Universal Chat

Universal is the ideal solution for those who want to get real value from their website traffic. By combining real-time analytics with a bot framework, Universal turns your website into a customer conversion tool.

Learn what it can do for you.

Free live chat customer service

Get started for free!

No time limit. No hidden fees. Add Universal Chat to your website and get started today!

The free plan has everything you need to get your business running.

Based on Telegram

No need to install any software - control everything through your Telegram account! Get notifications and messages and respond to clients without leaving the platform you use every day!

Support Center

The Business Plan enables you to setup group chats - you can have several operators on the watch to deal with the increasing number of visitors. Operators can easily pass customers to other operators, and the visitor will not notice a thing!

A 24/7 livechat solution

Universal enables website-mobile communications - visitors can call you from the livechat system on the website while you can send the responses from your phone. This means you can reduce offline hours and offer customer service without hiring an extensive service support staff. You can now take care of your clients - anytime, from anywhere.

Know what's going on your site

Universal gives you the pulse of your website in real-time. Not only can you talk to your clients, but you can also see the visitors online, the pages they are visiting and the source where they came from, allowing you to step in efficiently to convert them to customers

Proactive chats

With Univeral, you don't have to wait for the visitors to call you - you can call them! Universal can alert you when users stay for too long on your website or when they visit certain pages, and you can step in to maximize the conversion rate.

Piwik integration

Piwik is a great website analytics tool which offers you real-time information about your currently online visitors. Universal integrates with Piwik, allowing you to get full visitor profile: which country they are from, how they found your website and what pages they are visiting.

Custom visitor alerts

Want to know when customers visit a specific page or a specific product so you can engage with them? Piwik allows you to define "Goals", and Universal makes full use of this feature. Define goals in Piwik, and Universal will alert you on your Telegram as soon as they are triggered!

Improve your efficiency

Univeral gives you constant, real-time reports. As such, you can easily learn:

  • Which pages are visited most? And which pages are not working well?
  • What are the most successful products?
  • Which issues need to be improved?
  • Are there any bugs, non-functioning parts or missing links on your website?

The best solution for mobile phones

Smartphones have a small display size by nature. This calls for solutions customized for phones to respond to user expectations. Universal allows customers to gracefully take their conversation to Facebook Messenger or Telegram if they prefer that to the web interface.

Facebook Messenger

If your visitors have Facebook Messenger installed, then calling you from there is just a tap away. Users can call you via the Messenger app, and you would get the messages on your Telegram! You are also able to reply to them from Telegram!

Telegram Connection

If your visitors have Telegram installed, then calling you from there is just a tap away. They can either call you directly on your channel, or Universal can alert you and send you the visitor's name. This scenario is useful if you have several operators who should be notified.

Dedicate operators

Universal allows you to assign different operators to different web pages! This means you can have a one operator for the Products section, and a different operator for the Services section, effectively allowing you to improve customer service by assigning dedicated work force


Worried about spam? Universal allows you to blacklist user IPs. Don't worry - we also offer an un-blacklisting command.

Blacklisting can also be used on your own account to exclude your IP - so no false alerts are sent to operators when you are checking on your own website.

Offline and Online

For those who cannot offer 24/7 support - no worries. Take the chat offline with a single command and bring it back in the same way. Your visitors will see a notice that you are offline and typically wont expect responses from you, but they can leave their messages anyway.


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